Proactive IT Management and on-demand Support
No two businesses have the same IT requirements. That’s why DSA offers a range of managed services and support plans that are flexible enough to meet any support needs. While we offer options that include only 24/7 infrastructure monitoring and maintenance services, most clients opt for our full Managed IT Services and Solutions, available through our various Technology Transformation Services plans.
We can completely take over your IT management or augment and extend your team, complementing your internal IT staff by offloading some of their day-to-day operations so they’re free to focus on other important areas of your business.
Extensive Expertise in Managed IT Services
DSA has been delivering high-performing technology solutions and prompt, professional managed it services and support with a laser-like focus on our clients’ success. Partnering with us means our technicians will proactively monitor your IT environment and fix issues before they arise. Even better, they will provide sound advice, recommendations, and guidance on how you can leverage technology to transform the way you do business.
What’s included in our Technology Transformation Services
Our technicians are always available to help with your IT issues
We can troubleshoot problems remotely or come to your location when needed
Urgent support requests will be responded within 1 hour, guaranteed
We work around the clock to monitor your systems and preemptively resolve issues
Get peace of mind knowing your applications are always up to date and working as expected
We regularly back up your data to ensure your business continuity in the event of a disaster
Total Support Services
System Monitoring Essentials
- AI-Based Anti-Virus
- DNS Web Filtering
- Email Spam Filtering
- 24×7 Network Monitoring and Server Operating Systems Monitoring
- Security Patching & PC Performance Optimization
Unlimited End User, Network, and Infrastructure Support Services
- 24×7 LIVE Desk Remote Support Services
- After-Hours, Weekends, and Holidays included
- Onsite Support Services Included as needed
- Service Level Agreement includes Guaranteed Response Times
Systems Administration
- Administration of Microsoft Office 365, Azure, and associated licenses
- Virtual / Physical server management
- Firewall and network monitoring and management
- IT Vendor liaison
- IT Asset tracking and lifecycle management
- Monitoring and management of data backup systems
Dedicated Team
- Partner Success Manager
- Lead Technical Consultant
IT Strategy*
- Comprehensive Technical Assessment
- Technology Roadmap and IT Risk Remediation options
- Network Overview and Documentation
- Business Continuity and Disaster Recovery plan
*Projects not included in monthly support cost
System Monitoring Essentials
- AI-Based Anti-Virus
- DNS Web Filtering
- Email Spam Filtering
- 24×7 Network Monitoring and Server Operating Systems Monitoring
- Security Patching & PC Performance Optimization
Unlimited End User, Network and Infrastructure Support Services
- 24×7 LIVE Desk Remote Support Services
- Remote After-Hours, Weekends and Holidays included
- Onsite Support Services available (billed hourly)
- Service Level Agreement includes Guaranteed Response Times
Systems Administration
- Administration of Microsoft Office 365, Azure
- Virtual / Physical server management
- Firewall and network monitoring and management
- IT Vendor liaison
- IT Asset tracking and lifecycle management
- Monitoring and management of data backup systems
System Monitoring Essentials (per device basis)
- AI-Based Anti-Virus
- DNS Web Filtering
- Email Spam Filtering
- 24×7 Network Monitoring and Server Operating Systems Monitoring
- Security Patching & PC Performance Optimization
End User, Network and Infrastructure Support Services (billed by the hour)
- 24×7 LIVE Desk Remote Support Services (billed in 15 minute increments)
- Remote After-Hours, Weekends and Holidays Support (billed hourly)
- Service Level Agreement includes Guaranteed Response Times
